How long before I receive my wine?
WineSavage generally ships on Mondays to avoid your wines being stored in warehouses or trucks that are not temperature controlled over the weekend. In the summer months (typically May-October) we may hold your order until the temperatures have lowered to a safe shipping temperature or we may ship with a temperature-controlled carrier. This is for your benefit and the integrity of your wine! Heat is wine’s worst enemy.
When shipping temperature-controlled, the wine is kept in a controlled environment until it reaches your local market. Then it is transferred to UPS/FedEx or a local carrier for the final delivery within 24-48 hours. This limits any exposure to the elements and helps to protect your wine.
We’ll also hold orders in the winter, and/or use the same temperature-controlled option, when temps are extreme in certain parts of the country. Freezing wine is bad too!
I want you to ship my wine via ground mid-July in a heat wave. Can you?
Yes, if you instruct us to do so, we can. But that doesn’t mean we should. So this one comes with a caveat. Once the wine leaves the warehouse we aren’t responsible for it in any way. You must understand, if we don’t recommend shipping because of a weather issue, there’s a good reason: there’s a mighty good chance your wine will have popped corks, leakage, and major heat damage. Our policy is to hold the shipment for free until the weather cools a bit, or ship temperature-controlled when it looks like it’ll be safe enough at the destination. Same goes for the very cold winter months. Wine popsicles sound like they’d be good, but they’re not.
I want to order over the phone or through email. Can I?
Ultimately, orders need to be placed through the website. But if you have a special request or need and wish to contact us in advance of placing the order, by all means, feel free to do so.
It is too hot or too cold to ship now but I know the wine is in limited supply and I want to buy it while it’s available.
We will hold your order for up to 6 months if the weather is not idea, and/or we can offer temperature-controlled shipping as an option. Email us for details.
Can I use a faster shipping method?
Yes. We can also offer Overnight Shipping and 2 day air. Wine is heavy and the cost to ship faster is expensive, but as always we will quote you the lowest price we can.
Do you insure your shipments?
You have the option upon checkout to insure your package. It will cost you 1% of the purchase price for full insurance.
What if the shipment is lost or damaged?
Email us. We will fix it for you, to your satisfaction.
What states do you ship to?
We are able to ship wine to the following states AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, LA, MA, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, WA, WI, WV and WY. However, we make no representation to the legal rights of anyone to ship or import any wines into any state. By transacting with us, you represent that you have obtained any required permission, paid any required fees, are working through properly licensed intermediaries where required, are legally entitled to take possession of wine, are legally entitled to take quantities ordered and once again authorize that you are 21 years of age. You are solely responsible for the shipment of your wine and for determining the legality and the tax/duty consequences of having your wine shipped to you. If you have any questions, or live in a state not listed, please Contact Us to see if delivery is available in your state.
What payment options do I have?
You can pay using VISA, MasterCard, and American Express.
Can I send my order as a gift?
Of course. Who doesn’t like wine as a gift? Just let us know in the comments section, and we’ll include a card and make sure NOT to include an invoice.
How do I talk to a live person?
We are a small operation and spend much of our time visiting winemakers and wineries, looking for the next amazing wine we’ll be putting in our portfolio. We have no one answering phones while we’re out, but if you need to talk to someone please send a message via our Contact Us page and we will get back to you by email or phone within 24 hours.